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Terms of Service

In these conditions: "The Company" means The Trustee for Kmate Unit Trust, trading as: Dropshipit, ABN: 36 512 820 728 "The purchaser", “buyer”, or ‘customer’ means the person, firm or company ordering goods as a Shopify merchant from The Company.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Initiating a warranty claim

Warranty is offered by The Company and can be contacted for the purpose lodging a warranty claim at support@dropshipit.com.au or telephoning 03 9790 0055 during business hours. The benefit of the warranty is in addition to the guarantees provided under the Australian Consumer Law.

Action to remedy the problem may include instruction on proper use. The Company may require pictures of the defect which must be supplied. When accepted, Consumer must return the goods within 14 days of the RA being issued (or a reasonable period of time agreed to by the company and The purchaser). Purchases completed in currencies other than AUD will be converted to AUD at the time of refund. The AUD price at the time of purchase is considered the original value of the goods regardless of the currency used as payment. Refunds may be issued in AUD or the original currency if required, and will be calculated at the currency conversion rate at the time of refund.

Payment of Goods

The company and The purchaser expressly agree that until the company has been paid in full for the goods comprised on this or any other sales contracted between them full legal title remains with the company. Notwithstanding the preceding condition all risk in respect of the goods shall be assumed by the buyer upon delivery. The buyer shall examine the goods immediately the goods are delivered. Whilst the company will use its best endeavours to deliver the goods in accordance with the buyers requirements, the company will not be liable for any consequence of late delivery however caused, either with the original purchase and delivery of the item, or any subsequent delays in having the item repaired and returned, or issuing any refund.


Bulky Goods:

The cost of shipping bulky/heavy products depends on the destination postcode. Unfortunately we cannot guarantee door to door delivery for every area for this item. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. (Please contact us for further details if you live in a regional location.) If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection. (Requesting redelivery will incur extra charges.) Delivery usually takes between 1 and 5 days although longer delays can be expected for locations outside major metro areas. In cases where we cannot to deliver this item to your location you are welcome to arrange your own courier or collect the goods in person from our Melbourne warehouse. Drivers will deliver to the entrance to the building only and customer's assistance may be required in unloading the item once delivery to destination is made.

Next Day Dispatch:

"Next Day Local Dispatch" refers to us sending out your order within 24 business hours of its receipt by us and applies to products which we physically hold at our own warehouse. Products sourced, warehoused or delivered by our partner suppliers are excluded. We note that this not a representation of a next day delivery to the consumer, nor an absolute representation as there will be events outside of our control, resulting in delays in dispatch of your order and will not warrant a refund or a discount to be applied to your payment.

30 Day Money Back Return Policy

At Dropshipit we stand behind our products! That is why we offer a 30 Day Money Back Policy for select products. Only the products which are explicitly advertised in their product listings as qualifying for a 30 day change of mind return, purchased at Dropshipit.com.au (and not any other reseller or platform) are able to be returned for change of mind purposes under this policy. All returns are subject to the Dropshipit Terms and Conditions.

You can contact us within 30 days of the date noted on your invoice and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges and less a delivery expense we incurred if the item was advertised as "free delivery", to be confirmed by Dropshipit prior to the refund or store credit being processed).

Whilst change of mind returns are available for specific products, for all other products, change of mind returns are not permitted. To qualify to return an item under this Policy, Products must be in original unopened and unmarked packaging, along with all included accessories and manuals, be in new pristine condition suitable for resale, and must not be damaged or used in any way by the customer during the time the item is in the customer's possession.

In order to organise a return under the 30 Day Money Back Return Policy You must notify Dropshipit via email or phone within 30 days of the date noted on the invoice of Your Product and request a return under this Policy. You must comply with the directions of Dropshipit’s staff in order for the return to be effected.

The Product must be returned to Dropshipit within 10 calendar days of Your request to return Your Product under this Policy being approved by Dropshipit.

You must return the Products for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that Dropshipit staff provide to You. You will remain responsible for the goods until such time as they are received at the address supplied by Dropshipit’s staff. Dropshipit will accept no liability for any loss or damage which may occur during transit.

After receiving the returned Product, Dropshipit will as soon as practicable assess the returned product and issue a store credit or refund as soon and You will be provided with an e-mail acknowledgement of same.

Should Your Product be returned in a condition which Dropshipit’s staff deem to be in breach of the 30 Day Money Back Guarantee Policy, You will be required to pay the shipping costs for its return to you or arrange collection within 7 days of being notified of Dropshipit’s staff’s determination.

Dropshipit reserves the right to make changes to this Returns Policy without notice or delete it its entirety at its sole discretion. Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Minor and major faults, short or long-term failure:

The Company guarantees to the purchaser that the goods will be free from defects caused by faulty materials or poor workmanship for a reasonable period of time based on the product's value and intended purpose(i.e, generally no longer than 12 months from the date of purchase for domestic use, unless it is reasonably expected to be a longer period of time) and for a period no longer than 90 calendar days from the date of purchase for commercial use unless otherwise stated in the listing or advertisement at the time of purchase. This warranty does not cover minor accessories or attachments or consumable parts, including but not limited to, chainsaw chains, pull starts, cutting blades or discs, instrument strings, product bags and cases, and carry straps etc. Examination by the company of such goods (or photos of the faulty goods if requested) shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, other incorrect or lack of proper maintenance, opening cartons with blades, or by repair or alteration not affected by the company. Further item specific failures for products such as fuel powered products, trampolines, outdoor structures (gazebos, tents, and umbrellas), bedding, and pool covers are detailed later in this document.

Defects and failures not covered by warranty include, but are not limited to:

Damage due to user misuse or use in a manner contrary to the operating instructions Damage resulting from the item being used in a manner other than originally intended as advertised Improper or neglected maintenance including oiling and cleaning where required Improper storage or neglect to properly prepare the item for storage Exposing products to the elements where the product advertisement does not specifically state that the product is weatherised or can be left outdoors (i.e., power tools, camping products, jockey wheels, trailer accessories). Incorrect fuel or oil use, including 2-stroke fuel mixture where applicable The user’s inability to properly use the item, including starting or tuning of engines Storm or wind damage to items which have not been correctly installed or adequately secured Failure due to improper user installation or assembly Damage cause when assembling, tuning, or adjusting the product Dismantling or modifications carried out to the product without obtaining prior written approval from us. Cuts and scratches etc such as those caused by opening packaging with blades or knives Diaphragms used in pool cleaners which are regarded as consumable accessories. Items sold as ex-demo, or used unless otherwise stated in the advertisement at time of sale Comfort choice issues relating to mattresses, beds, couches and furniture (i.e., too firm or too soft) will not give rise to a warranty claim as comfort is a subjective notion and will not be considered a manufacturing fault. Body impression on mattresses, sofas and chairs where the indentation is less than 52mm and moderate sagging over time is considered normal wear and tear, and does not give rise to a warranty claim.

Items, parts, and accessories not covered by warranty include, but are not limited to:

Carry and storage bags and straps supplied as an accessory to the main product Chainsaw bars and chains Cutting wheels and discs Instrument strings and minor accessories Free gift or bonus items supplied with the main product

Conditions for warranty under short-term or long-term failure:

Warranty claims must be made within a reasonable period of time of the defect being discovered The product must not be used after any problem or defect is detected, failing which, all guarantees and warranties applicable to that product or part will be rendered void.

Warranty claims are limited to the original warranty period from the date of purchase All warranties only apply to the original purchaser, and are not transferable The Company may require pictures of, or return of the faulty/damaged item(s) or parts Re-delivery of the repaired item or replacement parts will be at the cost of The Company where the warranty claim is found to be a legitimate claim under the terms of this warranty.

The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified. These consumer guarantees are different to, and separate from, this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.

On occasion The Company may supply a full or partial refund as compensation for item damage, failure, or restricted function, subject to this being permitted under Australian Consumer Law, and agreed to between The Company and the Purchaser. Unless otherwise stated in the advertisement this warranty does not apply to items sold as ex-demo, or used.

DOA: Faulty or damaged on arrival warranty claims:

This provision is an extension of the regular warranty condition for ‘Product Failure’ as described above and covers items damaged in transit, missing parts, partial delivery, or items having existing defects on delivery.

Claims under this provision will only be accepted within reasonable period of time from the date of delivery (usually 7 calendar days) The buyer must inform The Company by email or in writing within the reasonable period after delivery of the item being received in a damaged on arrival state.

Cuts and scratches to the product caused by opening cartons with blades etc are not covered under warranty Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used

Returning items where requested by The Company:

When required by The Company, goods may need to be returned to The Company to effect the warranty. No refunds or replacements will be issued prior to the returned goods or parts being received by The Company Goods must be returned using the freight method agreed to by The Company and the Customer which will be determined according to the product and product location.

Items must be disassembled and packed to their original delivery state and returned in the same size packaging to qualify for return freight cost refunds.

Return freight costs will not apply to goods found to in working order or where the fault is other than originally described by the customer in the course of making the original warranty claim.

Items must be authorised for return by The Company prior to the goods being returned. The Company will issue the customer a ‘Return Authority’ number (RA) which must be included with the returned item.

All returned goods must arrive back with The Company no later than 14 days from the date the RA was issued In cases where the goods or parts must be returned to The Company for assessment and these goods or parts can be easily returned, Purchaser is to arrange return of goods using The Company’s approved freight delivery method at the purchaser’s expense and The company will reimburse the Purchaser reasonable return postage costs if the Company confirms that the product or part returned is faulty. If no fault is found, or products or parts exhibit signs of physical damage, or neglect, the Purchaser will be responsible for reimbursing The Company the shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.

If a product is too large or too heavy and the Purchaser did not pick up the product from the Company’s premises, The Company will arrange for it to be returned to the Company at its expense, for inspection, within a reasonable period of time after being informed that a fault exists. Should no fault be found with the returned item or part, the Purchaser will be required to reimburse the company all shipping costs to and from the Purchaser, and inspections costs equating to $60.00 per hour, on a pro rata basis, relating to the time spent inspecting and checking the product or part returned.

The Company may require up to 14 days after receiving the returned item to asses and/or repair the problem prior to initiating any return or refund

Force Majeure

The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.

Australian Consumer Rights

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Additional item-specific warranty disclaimers: The Company will not cover specific warranty claims on products including, but not limited to, the following (unless required under the Australian Consumer Law):


Rips and tears in nets General wear and tear to pole protectors General wear and tear to Jump-Mat


Damage caused by incorrect fuel use Inability to start due to incorrect tuning, starting procedure, or dirty filters Product which has been stored for long periods with fuel in the tank Product not maintained, oiled, and cleaned


UV damage to pool covers (dried, cracked, hardened areas, broken insulation bubbles) will not be covered under warranty. Such damage is caused by improper installation or storage of the cover. Pool covers should lay flat on the water surface with the bubble side down. Folds in the cover or large air bubbles under the cover which prevent the cover from laying flat on the water cause the cover to overheat in sunlight which can cause the cover to become brittle over time. When the cover is stored off the pool it must be stored rolled, not folded, and be kept out of sunlight and excessive heat until it is installed back onto the pool surface.


Outdoor items including gazebos, tents, and umbrellas must be securely tied down. The Company will not be liable for damage to items ‘blown away’ by the wind or damage to persons or property caused by the item which was not sufficiently secured against weather. The warranty policy does not cover: Damage caused by product not being secured properly as required Physical damage caused by use during inclement weather Physical damage caused by misuse of the product Physical damage caused by incorrect erection of the product Physical damage caused accidentally or purposefully Physical damage caused by the item blowing away under windy conditions


Dropshipit will not cover specific warranty claims on shade sails including, but not limited to, the following: Damage caused by the product not being secured properly as required Damage caused by misuse of the product Damage caused by wear and tear from trees and branches etc Damage from rot or mildew resulting from leaves etc being left on the sail Damage caused by overtightening


Where our listing notes that a product offered for sale is a Factory Refurbished item, it means that this product has been professionally restored to working order by a third party vendor. This product has been inspected, cleaned, and repaired to meet product classifications. This item may or may not be in its original packaging and may or may not exhibit signs of prior use, and cosmetic blemishes. It will be supplied with accessories and software specifically mentioned in our listing and not any other external guide or website.